This article summarizes some best practices and recommendations you can use to ensure a successful Hoxhunt launch, such as the central role of good communication and an overview of basic Admin Tools and Knowledge Base resources.
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Get to know the Knowledge Base
Support and ongoing collaboration
Communication is key
It's important that your employees know when Hoxhunt is launching, why it is being launched, how it works - and most importantly, what is expected of them. Our guides for the pre-launch phase will walk you through the best practices of early communication. You can dive deeper here: Pre-launch: Introduce Hoxhunt to your employees before launch.
After launch, it's important to keep up momentum and build engagement. You can find tips, tricks, and recommendations for how to encourage your employees get onboarded to Hoxhunt here: Post-launch: First 8 Weeks - Encourage your employees to participate in the training
Get to know the Knowledge Base
If your users need any support or have any questions, they can find useful information from our Knowledge Base. Please note that the content for admins is gated to Hoxhunt users, so please make sure you are logged into Hoxhunt to be able to read all the content in our Knowledge Base.
Read more here: How to use the Hoxhunt Knowledge Base
Recommended reading for the post-launch phase:
It would also be helpful to subscribe to the Hoxhunt status page, where you will be notified if there are any ongoing service disruptions.
Get to know the Hoxhunt Admin Tools
The Hoxhunt Admin Portal
The Hoxhunt Admin Portal can be found at https://admin.hoxhunt.com and you can read more about it in the Hoxhunt Admin Portal Knowledge Base article.
The Hoxhunt Insights Portal
The Hoxhunt Insights Portal can be found at https://insights.hoxhunt.com/ and you can read more about it in the Hoxhunt Insights Knowledge Base article.
Support and ongoing collaboration
If you or your employees have any questions or need any assistance you can check out our Knowledge Base or reach out to our support team at support@hoxhunt.com
If you would like to learn more about our Customer Success Management services please reach out to our support team and they would be happy to introduce you to our Customer Success Management team.
Frequently asked questions
Q: Where can I track my onboarding rate?
You can track your onboarding rate in the Insights: CxO Report. The data is updated once a day.
Q: Where can I find a list of the employees who have not yet onboarded?
You can use Insights: Data Inspector and the User Activation: Reactivation report – Automatic Start Method to extract a list of employees who have not yet started their training, and combine some targeted communications with an activation email sent by Hoxhunt support in a User Activation as outlined in Post-launch: First 8 Weeks - Encourage your employees to participate in the training
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