Overview
Sometimes Hoxhunt button might not appear in your email client. This article contains the most common causes and helps you and your IT support to find a solution.
- Things to try out first
- Hoxhunt button is missing from my Outlook (Mac)
- Hoxhunt button is missing from my Outlook Web Application (OWA)
- Hoxhunt button is missing from my Outlook Mobile App (iOS, Android)
- Hoxhunt button is missing from my Outlook 2010 (Windows)
- I'm running the COM add-in version of Hoxhunt button (Windows)
- Hoxhunt button is missing from Gmail
Things to try out first
Especially if you have previously seen Hoxhunt button in your email application, it's a good idea to:
- select another type of email in your own personal Inbox and see if Hoxhunt button appears. Also check this article.
- locate Hoxhunt button from different email clients like Web Outlook and browser Gmail and mobile devices (Outlook for iOS/Android, Gmail app).
If the above doesn't help or you are still missing Hoxhunt button from your primary email client, please read further. You can also troubleshoot the issue together with your IT team or Hoxhunt Support team.
Hoxhunt button is missing from my Outlook (Windows)
Hoxhunt's "Report this email" button should be visible in your desktop Outlook in the Ribbon. Please check the following before contacting your IT team or Hoxhunt Support.
Optional Connected Experiences is turned off
Make sure you have enabled Optional Connected Experiences in File > Office Account > Account Privacy > Manage Settings (see Connected Experiences in Office). If you are unable to change the setting, it is managed by your Administrator (please contact your IT team and refer to this MS article). (Connected Experiences were introduced in Office 365 ProPlus version 1904 and Office for Mac version 16.28.) See also Overview of optional connected experiences in Office.
UPDATE: Starting from Monthly Channels version 2008 (build 13127.20296) and Semi Annual Channels released in early January 2021, Optional Connected Experiences are not anymore required to be enabled to have Admin-managed Outlook add-ins displayed.
Reading Pane is turned off
If you are running Office 365 version 2002 or later, please make sure you have Reading Pane turned on or open email to a separate window. Microsoft has changed the visibility rules of add-ins since version 2002.
(If your HoxHunt button is displayed greyed out / inactive, please refer to this article.)
Metered Connection feature is turned on
Make sure to disable Metered connection in your network connection settings. For example, if you are using a mobile hotspot, Metered connection might be enabled to reduce data transfer amounts.
Simplified Ribbon is turned on
If you have enabled Simplified Ribbon, Hoxhunt button might be hidden behind the drop-down menus. For more information about Simplified Ribbon, please check this MS article.
Check which mailbox you currently have selected
Outlook add-ins are designed to activate in the user's main mailbox only. Add-ins do not activate in shared mailboxes, folders from other user's mailboxes opened with delegate access, archive mailboxes, or public folders.
Check you have a suitable email account
The Outlook client must be connected to an Exchange server or Office 365 using a direct connection. When configuring the client, the user must choose an Exchange, Office 365, or Outlook.com account type. If the client is configured to connect with POP3 or IMAP, add-ins will not load.
Check if Hoxhunt add-in has been deployed to you
If you are running Office add-in version of Hoxhunt button, make sure Hoxhunt add-in is listed in Home > Manage Add-ins > Admin-managed.
If you are running COM add-in version of Hoxhunt button, make sure Hoxhunt add-in is listed in File > Options > Add-ins > COM Add-ins. Also check Disabled Add-ins.
If you are unable to locate Hoxhunt add-in in either location, please check next step.
Check if Hoxhunt add-in is visible in other Outlook clients
Check if you can see Hoxhunt button in your Outlook Web Application (OWA). Please ask for assistance from your IT team to access OWA. If the button is not visible in OWA, please check this article first and only then contact your IT team.
Check if you can see Hoxhunt button in your Outlook Mobile App (iOS, Android). If you are unsure how to locate the button in Outlook Mobile, please check this article. If the button is not visible in Outlook Mobile, please check further below and only then contact your IT team.
If you can see Hoxhunt button in OWA and/or Outlook Mobile, please check if there are other add-ins missing from your Outlook Ribbon. If any are missing, please contact your IT support for assistance.
Office add-ins have been disabled by your Administrator
Check if you can locate Store icon, Manage Add-ins icon or Get Add-ins icon in Outlook client, OWA and Outlook Mobile App. If any are missing, your organization might have disabled all Office add-ins. Please check this KB article from Microsoft for further information and contact your IT team.
Office Cache has been corrupted
In some rare cases Outlook is unable to sync the user profile settings from O365 or Exchange server. You can try clearing the Office cache by check this article and this article.
"Do not save unencrypted files to disk" is turned off
Please ask your IT team if "Do not save unencrypted files to disk" has been set to value enabled, in IE's GPO settings, The correct value is not configured or 0.
You have Outlook 2013
If you are still using Outlook 2013 (we hope not!), Hoxhunt button will show at the bottom of the Outlook client window, not at the top like in newer Outlook versions.
Microsoft's official troubleshooting steps
Please check this article from MS.
Create new Outlook profile
If all else fails, your Outlooks might be corrupt. Consider creating a new Outlook profile. Please contact your IT for assistance.
Hoxhunt button is missing from my Outlook (Mac)
Connected Experiences is turned off
Please make sure you have ticked File > Preferences > Privacy > Enable Connected Experiences (check this MS article for more information). If you are unable to change the setting, it is managed by your Administrator (please contact your IT team and refer to this MS article).
You have recently switched to New Outlook for Mac (2020)
Please check this separate KB article for assistance: Hoxhunt add-in missing from New Outlook for Mac (2020)
Hoxhunt button is missing from my Outlook Web Application (OWA)
If you are unable to locate Hoxhunt button in OWA, there is most likely something wrong in the distribution of the Hoxhunt button. Distribution is done by your IT support so please contact them for further assistance.
Another possibility is that your organization has distributed a stand-alone installation of the Hoxhunt button for your desktop Outlook only. In this case the button is not available in OWA.
Are you using OWA with a mobile device?
Add-ins don’t work in the modern version of Outlook on the Web in a mobile browser.
For more information, see: https://docs.microsoft.com/en-us/office/dev/add-ins/outlook/outlook-mobile-addins
Hoxhunt button is missing from my Outlook Mobile App (iOS, Android)
Hoxhunt button is only available to Office 365 users. If your mailbox is on an on-premise Exchange server, Hoxhunt button is not available to you in Outlook Mobile App.
- If you meet the requirements but still can't see Hoxhunt button, you may have Connected Experiences disabled.
For iOS, please contact your IT team and refer to this article.
For Android, please contact your IT team and refer to this article.
On how to locate Hoxhunt button in Outlook Mobile please check this article.
As a last resort:
On iOS, remove Outlook for iOS and re-install it. This clears the application cache, after which Hoxhunt add-in should appear.
On Android, force close Outlook for Android, clear the application cache in System preferences, and re-launch Outlook. Hoxhunt add-in should appear.
Hoxhunt button is missing from my Outlook 2010 (Windows)
If you are unable to locate Hoxhunt button in Outlook 2010, there is either something wrong in the distribution of the Hoxhunt button or the add-in has been disabled by Outlook.
First make sure the Hoxhunt button has not been disabled in File > Options > Add-ins. From the Manage dropdown list at the bottom select COM Add-ins and click Go... Make sure the checkbox next to Hoxhunt Report add-in has been ticked.
If the above didn't solve the problem, then the issue may be in distribution. Distribution is done by your IT support so please contact them for further assistance.
I'm running the COM add-in version of Hoxhunt button (Windows)
Make sure the Hoxhunt button has not been disabled in File > Options > Add-ins. From the Manage dropdown list at the bottom select COM Add-ins and click Go... Make sure the checkbox next to Hoxhunt Report add-in has been ticked.
If the above didn't solve the problem, then the issue may be in distribution. Distribution is done by your IT support so please contact them for further assistance.
Hoxhunt button is missing from Gmail
Please see Troubleshooting Hoxhunt for Gmail.