Troubleshooting missing Hoxhunt button – Hoxhunt

Overview

Identifying the Hoxhunt button version
Hoxhunt button is missing from my Outlook (Windows)
Hoxhunt button is missing from my Outlook (Mac)
Hoxhunt button is missing from my Outlook Web Application (OWA)
Hoxhunt button is missing from my Outlook Mobile App (iOS, Android)
Hoxhunt button is missing from my Outlook 2010 (Windows)
I'm running the COM add-in version of Hoxhunt button (Windows)
Hoxhunt button is missing from my Gmail (Chrome)

Sometimes Hoxhunt button might not appear in your email client. This article contains the most common causes and helps you and your IT support to find a solution.

Identifying the Hoxhunt button version

Hoxhunt button is available in different versions. Depending on the email infrastructure your organization has, you have been distributed with one of the buttons.

NOTE: The availability of Hoxhunt button across different email clients may vary from organization to organization.

In some troubleshooting scenarios it's important to identify which version of the Hoxhunt button you have installed. After you have identified the version you have installed, check the troubleshooting steps specific to that version below.

Versions available for different email clients

Email client	Office add-in	COM add-in	Chrome app
Outlook for Mac	X
Outlook Web Application (OWA)	X
Outlook Mobile (iOS)*	X
Outlook Mobile (Android)*	X
Outlook 2010		X
Outlook 2013 or later	x	(x)
Gmail (Chrome desktop)			X
Gmail App (Android, iOS)	-	-	-

* = only available to O365 users
X = only version available
- = not currently available
x = default version, please see below
(x) = optional version, used in some scenarios, please see below

Determine which version of Hoxhunt button you have

If you are running Outlook 2013 or later, you may have either Office add-in or COM add-in version of the Hoxhunt button. You can easily identify which one you have.

Open your desktop version Outlook.
Select any regular email and click on Hoxhunt's "Report this email" button.

If you are presented with two options "Report as phishing" and "Report as spam", you are running the Office add-in version of Hoxhunt button.

If you are not presented with these options, you are running the COM add-in version of Hoxhunt button.

Hoxhunt button is missing from my Outlook (Windows)

Hoxhunt's "Report this email" button should be visible in your desktop Outlook in the Ribbon. Please check the following before contacting your IT team or Hoxhunt Support.

Outlook add-ins are designed to activate in the user's main mailbox only. Add-ins do not activate in shared mailboxes, folders from other user's mailboxes opened with delegate access, archive mailboxes, or public folders.
If you are running Office add-in version of Hoxhunt button, make sure Hoxhunt add-in is listed in Home > Manage Add-ins > Admin-managed.
If you are running COM add-in version of Hoxhunt button, make sure Hoxhunt add-in is listed in File > Options > Add-ins > COM Add-ins. Also check Disabled Add-ins.
Make sure to disable Metered connection in your connection settings. For example, if you are using a mobile hotspot, Metered connection might be enabled.
The Outlook client must be connected to an Exchange server or Office 365 using a direct connection. When configuring the client, the user must choose an Exchange, Office 365, or Outlook.com account type. If the client is configured to connect with POP3 or IMAP, add-ins will not load.
If your HoxHunt button is displayed greyed out / inactive, please refer to this article.
Check if you can see Hoxhunt button in your Outlook Web Application (OWA). Please ask for assistance from your IT team to access OWA. If the button is not visible in OWA, please check this article first and only then contact your IT team.
Check if you can see Hoxhunt button in your Outlook Mobile App (iOS, Android). If you are unsure how to locate the button in Outlook Mobile, please check this article. If the button is not visible in Outlook Mobile, please check further below and only then contact your IT team.
If you can see Hoxhunt button in OWA, please check if there are other add-ins missing from your Outlook Ribbon. If any are missing, please contact your IT support for assistance.
Also check whether you can locate Store icon, Manage Add-ins icon or Get Add-ins icon. If any are missing, your organization might have disabled all add-ins. Please check this KB article from Microsoft for further information.
In some cases Outlook is unable to sync the user profile settings from O365 or Exchange server. You can try clearing the Office cache.
Please ask your IT team if "Do not save unencrypted files to disk" has been set to value enabled, in IE's GPO settings, The correct value is not configured or 0.

Hoxhunt button is missing from my Outlook (Mac)

Please make sure you have ticked File > Preferences > Privacy > Enable Connected Experiences.

Hoxhunt button is missing from my Outlook Web Application (OWA)

If you are unable to locate Hoxhunt button in OWA, there is most likely something wrong in the distribution of the Hoxhunt button. Distribution is done by your IT support so please contact them for further assistance.

Another possibility is that your organization has distributed a stand-alone installation of the Hoxhunt button for your desktop Outlook only. In this case the button may not be available in OWA.

Hoxhunt button is missing from my Outlook Mobile App (iOS, Android)

Hoxhunt button is only available to Office 365 users. If you are managed on an on-premise Exchange server, Hoxhunt button is not available to you in Outlook Mobile App.
On how to locate Hoxhunt button in Outlook Mobile please check this article.

Hoxhunt button is missing from my Outlook 2010 (Windows)

If you are unable to locate Hoxhunt button in Outlook 2010, there is either something wrong in the distribution of the Hoxhunt button or the add-in has been disabled by Outlook.

First make sure the Hoxhunt button has not been disabled in File > Options > Add-ins. From the Manage dropdown list at the bottom select COM Add-ins and click Go... Make sure the checkbox next to Hoxhunt Report add-in has been ticked.

If the above didn't solve the problem, then the issue may be in distribution. Distribution is done by your IT support so please contact them for further assistance.

I'm running the COM add-in version of Hoxhunt button (Windows)

Make sure the Hoxhunt button has not been disabled in File > Options > Add-ins. From the Manage dropdown list at the bottom select COM Add-ins and click Go... Make sure the checkbox next to Hoxhunt Report add-in has been ticked.