Introduction

You will need the right resources to make your Hoxhunt rollout a success. For starters, we recommend you build a rollout team that includes:

• Your Cyber Security Awareness Program Owner, such as the CISO or Awareness Manager 
• Technical resources, such as your IT team and/or Security team 
• Communication resources, such as someone from your Communication team 
• Employee training resources, like someone from HR 

In this article, we will walk through in detail the role of each resource, so you will be able to recognize and include the right people in your organization. 

Technical resource

To implement the Hoxhunt Phishing Training (technical implementation), you will need someone who has admin access to:

• Your email environment (M365 / Google Workspace) 
• Any third-party mail filters you have in place (such as Proofpoint, Cisco Ironport)
• Any proxies, firewalls, VPNs, web filters or link scanners you have in place (such as ZScaler, Bluecoat)
• Your Identity Provider (IdP) to enable SSO and/or automated user provisioning through SCIM (such as Azure AD, Okta). Please note that for a POC or Pilot, you can skip this step and manage the users manually, which will take less resources on your side. 

If you are also implementing Hoxhunt Respond, you should also include resources from the team that is processing reported real phishing emails, so platform can  be integrated into your processes as seamlessly as possible.

Before implementation, you will be asked to fill in a Technical Background Form, which will provide us necessary information about your environment and technical resources. Your implementation guide will be tailored for you based on this information.

You can take a look at the Technical Implementation Overviews below:

Hoxhunt Microsoft Technical Implementation Overview

Hoxhunt for Google Workspace Technical Implementation Overview

Internal communications resource

Well-executed internal communication and change management are crucial for a successful Hoxhunt rollout. Your employees will need to know: 

• Why is Hoxhunt being introduced? 
• What is expected of them? 
• How does training progress? 
• Why is participation important? 

Whether you're moving from another vendor or Hoxhunt is your first Human Risk Management Platform, answers to these questions will provide important information to guide your employees in the behavior change you wish to see. 

We have a growing selection of communication guidance and practical assets and templates you can use as is or tailor to your preferences. Here are some examples you can start with: 

• Overview of a Successful Communication Campaign
• Pre-launch communication templates and visual elements
• Post-launch communication materials and templates

Are you running a Proof-of-Concept (POC)? If so, please note that you will generally need less communication effort and assets, as the pilot group is typically smaller. 

Employee training experience resource

You can tailor Hoxhunt Phishing Training in several ways. From individualized training to consistent branding, your Cyber Security Awareness program owned can manage customized settings in the Admin Portal. These settings include for example:

• Branding Hoxhunt training emails with your logo, address, brand colours etc.
• Including CEO or HR Manager impersonation training emails in your training with the name of your CEO or HR Manager
• Controlling the types of training emails that are included in the Hoxhunt training automation
• Controlling the types of Hoxhunt Security Awareness Training quizzes and training cards on topics such as physical security, passwords, social media, social engineering etc. that are included in the Hoxhunt training automation

Hoxhunt collaboration and team

Our Customer Success team will provide support and resources for you all the way through your onboarding process, including technical implementation and testing, internal communication pre-launch and setting up all settings and configurations to customize the employee training experience.

In addition, if you included our dedicated Customer Success Manager service in your package, Hoxhunt will also provide you with further support post launch through a dedicated Customer Success Manager to ensure you reach your goals and get the most out of Hoxhunt. Our Customer Success Managers will act as your strategic partner in building out your cyber security awareness culture.

Our Support team is also available throughout your collaboration with us to assist with questions and troubleshooting issues that may arise, either for your admins or your employees participating in the Hoxhunt Phishing Training.

Questions?

If you have any questions about the Hoxhunt rollout process, please reach out to your Hoxhunt contact person. Your dedicated Hoxhunt Onboarding Manager will also walk you through the onboarding project in more detail in you first touch point with Hoxhunt's Customer Success Management team.