This article summarizes some of the most common issues that come up during technical testing.
Issues related to Hoxhunt email delivery
Mail delivery related issues may occur when your employees are not receiving the Hoxhunt training emails, the emails get quarantined along the way or end up in Junk folder.
Issues related to Hoxhunt button
Missing Hoxhunt button
Sometimes your employees may be unable find the Hoxhunt button in their email client after it has been deployed to them. You first step would be to identify which Hoxhunt button your organization is using. For more information check out: Identifying your Hoxhunt button type
Errors related to using Hoxhunt button
Sometimes when your employees press the Hoxhunt button and get an error of some kind. The errors may originate directly from your mail server or from Hoxhunt server.
Issues related to Hoxhunt pop-up window
Sometimes when your employees try to report an email and Hoxhunt service attempts to open the popup window to offer the training moment, they may receive an error, or the page won't load properly.
Issues related to Hoxhunt fail links
These issues may occur when your employees try to fail a Hoxhunt training email and instead of the pop-up window opening with the "Oops!" message, they get blocked by a proxy, web filter or link scanner or they get the Login link has expired message, which indicates that something is inspecting the fail links before the employee has time to engage with it.
Issues related to accessing Hoxhunt platform
There are situations where employees may be blocked from accessing Hoxhunt, and they see a landing page noting that they have been blocked from using Hoxhunt.
If you encounter any other issues and need assistance resolving them, please don't hesitate to reach out to your Onboarding Manager or email@example.com.