This article summarizes some of the most common issues that come up during technical testing. Issues that may come up are:
- Mail delivery related issues
- Hoxhunt button related issues
- Hoxhunt popup window related issues
- Hoxhunt fail link related issues
- Hoxhunt access related issues
Mail delivery related issues
Mail delivery related issues may occur when your employees are not receiving the Hoxhunt training emails, they get the quarantined along the way or end up in Spam/Junk folder.
Hoxhunt button related issues
Missing Hoxhunt button
Missing Hoxhunt button issues may occur when your employees cannot find the Hoxhunt button in their email client. You first step would be to identify which Hoxhunt button your organization is using. For more information check out: Identifying installed Hoxhunt button (add-in / add-on type)
Errors tied to using the Hoxhunt button
Errors tied to using the Hoxhunt button may occur when your employees have access to the Hoxhunt button in their email client, but when they press the Hoxhunt button they get an error of some kind. These can originate directly from the add-in / add-on itself or from Hoxhunt.
Hoxhunt popup window related issues
Hoxhunt popup window related issues may occur when your employees try to report a Hoxhunt training email and when Hoxhunt attempts to open the popup window to offer the training moment, the popup is blocked.
Hoxhunt fail link related issues
Hoxhunt fail link related issues occur when your employees try to fail a Hoxhunt training email and instead of the popup opening with the "Oops!" message, they get blocked by a proxy, web filter or link scanner or they get the Login link has expired message, which indicates that something is inspecting the fail links before the employee has time to engage with it.
Hoxhunt access related issues
There are situations where you may be blocked from accessing Hoxhunt, and you see a landing page noting that you are blocked from using Hoxhunt.
If you encounter any other issues and need assistance resolving them, please don't hesitate to reach out to your Onboarding Manager or firstname.lastname@example.org.