To ensure that both Hoxhunt report button and training functions smoothly, make sure your proxy, VPN and firewall solutions aren't blocking user's access to Hoxhunt service.
NOTE: Only allowlist these domains and sub-domains if you are experiencing connectivity issues. To help determine whether any of the critical domains are blocked by your network stack, please make use of web browser inspect tool.
Hoxhunt platform-specific domains and sub-domains
Your network stack must allow access to the following key locations:
api.hoxhunt.com - Hoxhunt backend services
auth.hoxhunt.com - log in page and authentication
game.hoxhunt.com - training dashboard for end users
admin.hoxhunt.com - Hoxhunt Admin Portal
insights.hoxhunt.com - Insights reports
response.hoxhunt.com - Threat Feed, Incident Orchestration
reports.hoxhunt.com - Reports portal
Hoxhunt Outlook button-specific domains and sub-domains
In order for Hoxhunt button to operate properly, your network stack must allow access to the following:
Hoxhunt Outlook COM add-in
api.hoxhunt.com
app.hoxhunt.com
game.hoxhunt.com
Hoxhunt Outlook web add-in (manifest.xml)
officejs.hoxhunt.com
ajax.aspnetcdn.com
appsforoffice.microsoft.com
public.hoxhunt.com
cdn.hoxhunt.com
api.hoxhunt.com
auth.hoxhunt.com
app.hoxhunt.com
game.hoxhunt.com
Instant Feedback
response.hoxhunt.com
Guides for commonly used proxies and VPN clients
We have gathered some resources below for some commonly used proxies and VPN clients, and how to allowlist Hoxhunt within them. If your solution is not on the list, feel free to reach out to your Onboarding Manager or onboarding-team@hoxhunt.com.
Allowlisting Blue Coat / ProxySG proxy solutions
Allowlisting Zscaler proxy solutions
Check connectivity to critical Hoxhunt domains
This section describes how you can perform basic low-level connectivity checks for Hoxhunt services.
Open a web browser.
Try to access the following URLs.
URL |
Expected results |
|---|---|
https://ajax.aspnetcdn.com/ |
You should be redirected to your Microsoft Ajax Content Delivery Network page at https://dotnet.microsoft.com/en-us/apps/aspnet. |
https://appsforoffice.microsoft.com/ |
You should see the following error message: |
https://officejs.hoxhunt.com/ |
You should see the following never-ending loading screen: |
https://api.hoxhunt.com/graphql |
You should see the following message: |
https://game.hoxhunt.com/ |
You should see Hoxhunt login screen
|
https://app.hoxhunt.com/ |
You should see Hoxhunt login screen
|
https://auth.hoxhunt.com/ |
You should see Hoxhunt login screen |
https://public.hoxhunt.com/ |
A long XML response should appear. |
| https://cdn.hoxhunt.com/ | You should see the following error message: |
If any of the above return something else, please follow the instructions in the error message or make sure nothing is blocking access to the URL. Please contact your network administrator as needed.
Potential blockers include:
Proxy
Firewall
VPN
Systems policy
Check with different web browsers
Please attempt to repeat the following steps with:
Internet Explorer
Microsoft Edge
Google Chrome
Safari (on Mac only)
Check with alternative network connection
It’s always a good idea to narrow down the issue by exclusion. If possible, try to access the URLs with different network configurations:
Enable/disable VPN software
Enable/disable proxy client
Switch between LAN, Wi-Fi and mobile data connection