IMPORTANT: Hoxhunt reporting experience for Internet Explorer users has changed. For more information, please check: (2023-10) Introducing new reporting flow for Internet Explorer users (Outlook 2016/2019)

Overview

Internet Explorer 11 (IE11, Trident) is a legacy web browser still used by some specific Outlook for Windows versions.

Microsoft's own M365 Apps officially stopped supporting Internet Explorer on August 17, 2021. However, while Hoxhunt add-in will continue to work with Internet Explorer even after August 17, 2021, we strongly recommend our customers to upgrade to an Outlook version that takes advantage of Microsoft Edge Chromium for optimal performance with Hoxhunt add-in.

To see if your Outlook client is still using Internet Explorer to render Outlook add-in content, please check this MS article: https://docs.microsoft.com/en-us/office/dev/add-ins/concepts/browsers-used-by-office-web-add-ins

Settings requirements in a nutshell

Protected Mode should be enabled on security zones (Internet, Trusted site and Restricted sites)

Compatibility View should be disabled

Hoxhunt add-in should not be running under Intranet security zone

'Access data sources across domains' should be allowed

JavaScript should be enabled

Pop-up windows should be allowed

Alternative reporting flow

Some versions of Outlook, namely Outlook 2016 and Outlook 2019, still rely on Internet Explorer as their embedded browsing technology. Hoxhunt will continue to support these email clients with an alternative reporting flow, which will provide the same instantaneous success experience when reporting emails but with a different mechanism to follow up on the training or instant feedback.

This section explains the alternative reporting flow for Outlook 2016/2019 desktop clients for both simulations and suspected real threats. This does not apply to any other mail client (e.g. mobile, web, different Outlook desktop versions). 

For more information, please read: (2023-10) Introducing new reporting flow for Internet Explorer users (Outlook 2016/2019)

Alternative reporting flow for training emails (Success, Missed)

1. User reports a Hoxhunt training email with Hoxhunt button.
   
   

2. Depending on their reporting speed, they are greeted with either of the following screens guiding them to check their email or to generate a login link by clicking on the "Generate link" button.
    

3. User receives an email that contains a link to complete the training.   

4. The link is opened with user’s default browser, and user can complete the training.

Alternative reporting flow for real threats (Instant Feedback)

1. User reports a suspicious (non-Hoxhunt) email with Hoxhunt button.
   
   

2. User evaluates the email as Phishing and asks for Instant Feedback. User is then presented with the following screen and instructed to check their email.

3. User receives an email that contains a link to Instant Feedback.

4. The link is opened with user’s default browser, and user can review Instant Feedback.