This document provides an overview of the supported and not supported environments for using Hoxhunt across different email providers and platforms. Additionally, it highlights key requirements for each environment to ensure a smooth user experience.
Supported Environments
The table below lists environments where Hoxhunt can be used successfully.
| Email Provider | Platform | Email Client | Notes |
|---|---|---|---|
| Microsoft Exchange / M365 | Windows | New Outlook | Officejs version of Hoxhunt add-in is required, see Additional notes |
| Windows | Classic Outlook | Compatible with most cases, see Additional notes | |
| Windows | Outlook on the Web | Supported in all modern browsers | |
| macOS | Outlook for Mac | No additional requirements | |
| macOS | Outlook on the Web | Supported in all modern browsers | |
| iOS | Outlook for iOS | Only for Exchange Online users | |
| Android | Outlook for Android | Only for Exchange Online users | |
| Google Workspace | Windows | Gmail in web browser | Any web browser supported |
| macOS | Gmail in web browser | Any web browser supported | |
| Android | Gmail App for Android | Native Gmail add-on version required | |
| iOS | Gmail App for iPhone | Native Gmail add-on version required | |
| iPadOS | Gmail in web browser (Safari) | Only supported via Safari browser | |
| Windows | Classic Desktop Outlook + Google Workspace account |
Requires Hoxhunt COM add-in GWSMO scenario is supported in v2.5.3.0 and higher |
Not Supported Environments
The following environments are not supported for using Hoxhunt.
| Email Provider | Platform | Email Client | Notes |
|---|---|---|---|
| Microsoft Exchange / M365 | Windows | Native Mail App | No Hoxhunt add-in available for this combination |
| macOS | Native Mail App | No Hoxhunt add-in available for this combination | |
| Android | Outlook on the Web | Not supported in any browser | |
| Google Workspace | macOS | Outlook for Mac | No Hoxhunt add-in available for this combination |
| macOS | Native Mail App | No Hoxhunt add-in available for this combination | |
| iOS | Outlook for iOS | No Hoxhunt add-in available for this combination | |
| iPadOS | Gmail App for iPad | Gmail add-ons are not supported in the app | |
| iPadOS | Outlook for iPadOS | No Hoxhunt add-in available for this combination |
Additional notes
Microsoft Exchange / M365 Users
-
Classic Desktop Outlook for Windows:
- If you are running Outlook version that uses Legacy Edge (EdgeHTML) to render add-in content, please update to an Outlook version that uses Chromium-based Edge instead (more info in links below). Hoxhunt doesn't support Legacy Edge as Outlook's embedded browser.
- If you are running a volume-licensed Outlook 2016 or 2019, Hoxhunt reporting experience for end users is partially done outside the embedded Outlook experience because Outlook is using Internet Explorer to render add-in content (see here).
- If you are still using Outlook 2010, you must install Hoxhunt COM add-in as Outlook web add-ins are not supported.
- New Outlook for Windows: COM add-ins are not supported. You must use Officejs version of the Hoxhunt add-in (so called Outlook web add-in).
For a comprehensive list of supported configurations by Microsoft, please refer to:
- https://learn.microsoft.com/en-us/office/dev/add-ins/concepts/requirements-for-running-office-add-ins
- https://docs.microsoft.com/en-us/office/dev/add-ins/concepts/browsers-used-by-office-web-add-ins
Google Workspace Users
- Web Access: Hoxhunt is compatible with Gmail via web browsers (Chrome, Safari, Firefox).
- Desktop Outlook Clients: When using Gmail accounts via Outlook desktop, Hoxhunt COM add-in is required. Ensure that the latest version of the COM add-in is installed.
- Mobile Users: Only the native Gmail app supports Hoxhunt via the native Gmail add-on version.
Network and Security Considerations
- Group Policies: Ensure that group policies do not block the Hoxhunt service.
-
Script Blockers: If script-blocking software is used, allow access to and from
*.hoxhunt.com. -
Firewalls and Proxies: Firewalls must allow unrestricted access to Hoxhunt services. Proxies should bypass traffic to
*.hoxhunt.com. - Load Balancers: Avoid placing load balancers between Outlook clients and the Exchange service, as this can interfere with Hoxhunt's performance.