Overview
- Requirements for Exchange and M365 customers
- Requirements for Google Workspace customers
- Additional considerations
In order to use Hoxhunt for reporting suspicious emails, there are some technical requirements for different email clients. Please check below and make sure you meet the applicable requirements.
The table below provides a general overview of the supported devices and systems. Please read the more detailed requirements for the different email environments below.
Exchange and M365
| Platform | Client | Can I use Hoxhunt? | See details |
| Windows | desktop Outlook | Yes, in most cases | Windows user requirements |
| Windows | Outlook on the Web | Yes | Windows user requirements |
| Windows | native Mail app | No | Windows user requirements |
| MacOS | Outlook for Mac New Outlook for Mac |
Yes | Mac user requirements |
| MacOS | Outlook on the Web | Yes | Mac user requirements |
| MacOS | native Mail app | No | Mac user requirements |
| iOS | Outlook for iOS | Yes | Mobile user requirements |
|
iOS |
Outlook on the Web |
Only with Safari | Mobile user requirements |
|
iOS |
Gmail for Mobile |
No | Mobile user requirements |
|
Android |
Outlook for Android |
Yes | Mobile user requirements |
|
Android |
Outlook on the Web |
No | Mobile user requirements |
|
Android |
Gmail for Mobile |
No | Mobile user requirements |
Google Workspace (G Suite)
| Platform | Client | Can I use Hoxhunt? | See details |
| Windows | Gmail in web browser | Yes, any web browser | Google (G Suite) user requirements |
| Windows | Outlook desktop client + Gmail account | Yes, if COM add-in installed | Google (G Suite) user requirements |
| Windows | native Mail App | No | Google (G Suite) user requirements |
| MacOS | Gmail in web browser | Yes, any web browser | Google (G Suite) user requirements |
| MacOS | Outlook for Mac | No | Google (G Suite) user requirements |
| MacOS | native Mail app | No | Google (G Suite) user requirements |
| Android | Gmail for Mobile | Yes | Google (G Suite) user requirements |
| Android | Gmail in web browser | ||
| iOS | Gmail in web browser | Only with Safari | Google (G Suite) user requirements |
| iOS | Outlook for iOS | No | Google (G Suite) user requirements |
| iOS | Gmail for Mobile | Yes but may not work on iPad | Google (G Suite) user requirements |
Exchange and M365
Server requirements
https://docs.microsoft.com/en-us/office/dev/add-ins/concepts/requirements-for-running-office-add-ins
Windows user requirements
Please check our browser-specific requirements and recommendations.
| Email client | Requirements | Additional information |
| OWA (Outlook Web Application) | Chrome, Firefox, Internet Explorer 11, Legacy Edge or Chromium Edge |
NOTE 1 |
| Outlook 2019 | Internet Explorer 11, Legacy Edge or Chromium Edge |
NOTE 1 & 2 |
| Outlook 2016 | Internet Explorer 11 or Legacy Edge |
NOTE 1 & 2 |
| Outlook 2013 | Up to date version of Internet Explorer 11 |
NOTE 1 |
| Outlook 2010 | Up to date version of Internet Explorer 11 AND Separately installable COM add-in |
NOTE 1 & 3
|
NOTE 1: Protected Mode and Connected Experiences must be enabled, and Compatibility View and Enterprise Mode must be disabled for hoxhunt.com addresses. Also in Windows 10, Metered Connection should be disabled.
NOTE 2: All Windows Office add-ins use a specific system browser to render HTML content by default. It can be either Internet Explorer, Legacy Edge, or Chromium Edge. There is no practical way to override the selected browser.
For example:
- if you are running Outlook 2019 in Windows 10 version 1903 or later, Legacy Edge will be automatically preferred over Internet Explorer 11.
- if you are running Outlook 2019 / Office version 16.0.13530.20424 or higher, Chromium Edge will be preferred over Legacy Edge and Internet Explorer 11.
Please see the following MS articles for the most up to date information:
https://docs.microsoft.com/en-us/office/dev/add-ins/concepts/browsers-used-by-office-web-add-ins
https://docs.microsoft.com/en-us/office/dev/add-ins/concepts/requirements-for-running-office-add-ins
IMPORTANT: MS Chromium Edge will be installed to practically all Windows 10 versions (1803 or later) as part of a Security update in April 2021. Legacy Edge will be automatically uninstalled, however the EdgeHTML engine will stay remain for Office add-ins to use of Office requirements for using Chromium Edge are not met.
Read more: Which Windows 10 versions will be impacted?
NOTE 3: A stand-alone version of Hoxhunt add-in needs to be installed. It requires .NET framework 4.5.2 or newer, and Visual Studio 2010 Tools for Office Runtime.
If you are unable to locate Hoxhunt add-in on your Windows PC after it has been deployed, please check this article.
Mac user requirements
| Email client | Requirements |
| Outlook for Mac | Up to date version of Outlook for Mac |
| Outlook on the Web | Up to date version of Chrome, Firefox or Safari |
NOTE: Optional Connected Experiences must be enabled.
Please see the following MS articles for the most up to date information:
https://docs.microsoft.com/en-us/office/dev/add-ins/concepts/browsers-used-by-office-web-add-ins
https://docs.microsoft.com/en-us/office/dev/add-ins/concepts/requirements-for-running-office-add-ins
If you are unable to locate Hoxhunt add-in on your Mac after it has been deployed, please check this article.
Linux user requirements
| Email client | Requirements |
| OWA (Outlook Web Application) | Up to date version of Chrome, Firefox or any HTML5-capable browser |
NOTE: Linux is supported by Hoxhunt only if OWA is supported by the web browser.
iOS user requirements
| Email client | Notes |
| Outlook for iOS | Supported |
| Outlook on the Web | Works only with Safari |
Android user requirements
| Email client | Notes |
| Outlook for Android | Supported |
| Outlook on the Web | Not supported with any web browser |
NOTE: Hoxhunt service is only available to O365 users. Please check this MS article to check eligibility.
Please see the following MS articles for the most up to date information:
https://docs.microsoft.com/en-us/office/dev/add-ins/concepts/browsers-used-by-office-web-add-ins
https://docs.microsoft.com/en-us/office/dev/add-ins/concepts/requirements-for-running-office-add-ins
https://docs.microsoft.com/en-us/office/dev/add-ins/outlook/outlook-mobile-addins
If you are unable to locate Hoxhunt add-in on your mobile device after it has been deployed, please check this article.
Google (G Suite) user requirements
| Platform | Requirements | Additional information |
| Windows |
mail.google.com + any browser
|
NOTE 1 NOTE 2 |
| MacOS, Linux |
mail.google.com + any browser |
NOTE 3 |
| Android | Gmail App for Android |
NOTE 4 |
| iOS | Gmail App for iPhone |
NOTE 5 |
| iPadOS | mail.google.com + Safari |
NOTE 6 |
NOTE 1: Requires Native Gmail add-on version of Hoxhunt; Chrome-based version of Hoxhunt supports only Chrome browser.
NOTE 2: For Windows operating systems a stand-alone version of Hoxhunt add-in needs to be installed. It requires .NET framework 4.5.2 or newer, and Visual Studio 2010 Tools for Office Runtime.
NOTE 3: Hoxhunt add-in is not available for MacOS users using Outlook for Mac or native Mail app.
NOTE 4: Requires Native Gmail add-on version of Hoxhunt; Chrome-based version of Hoxhunt doesn't include mobile support.
NOTE 5: Accessing mail.google.com via web browser on iOS device is not supported.
NOTE 6: Gmail App for iPad doesn't currently support Gmail add-ons! Accessing mail.google.com with Chrome is also not supported.
If you are not able to locate Hoxhunt add-in in Gmail after it has been deployed, please check this article.
Additional considerations
Group Policies
Many of the settings mentioned above can be enforced via Group Policies.
Script blockers
If you are using a script blocker software, please allow access to and from *.hoxhunt.com.
Firewalls and proxies
Some firewalls may limit or block connectivity to the Hoxhunt service. Please make sure you allow unrestricted access to and from *.hoxhunt.com. Proxies may also try to proxy *.hoxhunt.com which may cause issues, so you should bypass proxy for Hoxhunt.
Unfortunately the list of domains is not yet published in our Knowledge base. Please ask for a comprehensive list of technical Hoxhunt domains from Hoxhunt Support (support@hoxhunt.com).
Load balancers
Load balancers can also have an impact on Hoxhunt's performance. Load balancers should not be placed between Outlook clients and Exchange service, as this can cause issues for Outlook add-ins such as Hoxhunt add-in.
Closed Exchange Web Services (EWS)
In case access to your EWS is either closed or restricted from Internet, this can hinder Hoxhunt's performance and functionality. Hoxhunt offers some workarounds for this.