Overview
This page contains the most common issues your employees might bump into when using Hoxhunt. You should share this page with your IT Support provider or internal Helpdesk team so that they can quickly assist your employees with any issues related to Hoxhunt.
For any matters that your Helpdesk cannot assist with, please contact support@hoxhunt.com
Please also subscribe to Hoxhunt Service Status page.
Top support articles for Exchange customers
Top support articles for G Suite customers
Top support articles for Exchange customers
Hoxhunt add-in is missing
Locating Hoxhunt on mobile devices
Troubleshooting missing Hoxhunt button
- TOP CAUSES: Optional Connected Experiences is not enabled; Reading Pane is off
Client requirements for using Hoxhunt
Deployment: Centralized Deployment of Hoxhunt Outlook add-in
Error situations when using Hoxhunt add-in
- TOP CAUSE: Protected Mode is not enabled; Compatibility View is enabled
Usability
Hoxhunt emails go to junk or never arrive
Pin Hoxhunt button to message toolbar in OWA
Hoxhunt 101 for end users
Did you miss a quest from Hoxhunt?
Top support articles for G Suite customers
Hoxhunt add-in is missing
Locating Hoxhunt on mobile devices
Troubleshooting missing Hoxhunt button
- TOP CAUSE:
for Chrome extension: User is not logged to Chrome browser; Browser Sync is turned off
for native Gmail add-on: Side panel is hidden/collapsed
Client requirements for using Hoxhunt
Implementing Hoxhunt for G Suite
Hoxhunt 101 for employees
Did you miss a quest from Hoxhunt?