Email not from Hoxhunt
You can report both suspicious phishing emails and spam emails with the Hoxhunt "Report this email" button. The button automatically reads the email information when you report it and checks whether it came from Hoxhunt.
If an email is not a part of the Hoxhunt training, you can report it as spam or phishing.
What happens when I report an email?
Report as Spam - Moves the email to the junk folder and blocks the sender. You will no longer receive emails from this email address.
Report as Phishing - Reports the email to your security team for further analysis. The faster you report phishing attacks to your security team, the safer you make it for others!
Spam or Phishing?
Spam - Usually not dangerous – but responding to the email or clicking the links might be a risk. Spam emails are usually advertising and are sent to a large target audience. This can include event invitations, newsletters, marketing and other emails that do not ask you to take immediate action.
Phishing - Dangerous emails with malicious intent. Phishing emails are usually asking you to click on a link, open an attachment or give personal information. Phishing emails may vary with many different contents and layouts – and they can sometimes look like authentic emails. However, the email content including the links, the attachments and the sender's address are dangerous and has malicious intentions.
Still unsure? - Don't worry, some emails are difficult to categorise. If it looks suspicious, report it as phishing. We'll take a look at the content and give you feedback. Unfortunately Hoxhunt cannot provide an SLA to when your organisation will process reported emails. Please reach out to your security team if you have further questions about a suspicious email you have reported.
Reporting from a Shared Mailbox
UPDATE: Hoxhunt now supports reporting from Shared Mailboxes but Hoxhunt button needs to be re-installed. Please refer to this article for more details: Reporting from Shared Mailbox
If you report an email from a shared mailbox, you need to be logged in with the shared mailbox account. Otherwise you will not be able to report the email from a shared mailbox.
- Shared mailbox account (firstname.lastname@example.org) has a suspicious email, you need to be logged in with email@example.com to report directly from that mailbox.
- If you cannot log in with the shared mailbox account, follow your company's guidelines for reporting, or forward the mail to your inbox and then report it with Hoxhunt button.
Unblocking a blocked sender in Outlook
If you block a safe sender, you can unblock the address through your junk email settings.
If you no longer want to block a sender, open your Junk email settings Under Blocked senders or Blocked domains, select the email address or domain in the list and then select Edit or Remove .
1. Depending on your view, you can either click the 'delete' or from the 'not junk' icon in Outlook.
2. Choose 'Junk-email options'
3. Choose 'blocked Senders' and click on the address you want to unblock.
4. Click 'remove' - the address will disappear from your 'Blocked Senders List'.
5. Click 'Apply' and 'OK'.